General

FAQ

• I have lost / forgotten my login details - How can I view them again?
• How do I change the email address linked to my account?
• How do I cancel my subscription?
• How can I reactivate my account?

Important Announcements

• 4OD is now asking users to register to view certain content
• ITV is now asking for confirmation of location / postcode

Troubleshooting - Common Problems & Solutions

iPad / iPhone / iPad

• I can't connect or it says 'server unreachable' or 'a connection could not be established to the PPP server' using iPad / iPhone / iPod
• I can't download the UK TV apps from the App store using iPad / iPhone / iPad
• I am still seeing the message saying 'You are not in the UK' using iPad / iPhone / iPad
• I am getting a message saying adobe flash player is not supported using iPad / iPhone / iPad

Windows XP / Vista / 7

• I can't connect using Windows Vista / 7
• I can't connect using Windows XP
• I am still seeing the message saying 'You are not in the UK' using Windows XP / Vista / 7

Android

• I am still seeing the message saying 'You are not in the UK' using Android
• I am getting a message saying adobe flash player is not supported using Android
• How do I know version of Android my device is running?
• I can't connect using Android 3.2 or below
• I can't connect using Android 4.0 or above

Windows 8 / 8.1

• I can't connect using Windows 8 / 8.1

Mac OSX

• I am still seeing the message saying 'You are not in the UK' using Mac OSX
• I can't connect using Mac OSX
• I can't open the software using Mac OSX 10.8 or above

General Player Problems & Solutions

ITV Player

• ITV is asking me to confirm my location / postcode

4OD

• 4OD is now asking users to register to view certain content

Sky Go

• Sky Go has a blank screen when I try to play content using Windows or Mac